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Terms And Policies

Booking
1. Kindly book your desired slots or sessions online by Clicking -  BOOK NOW . Should you not able to book your desired date & time on the booking system, it simply means that slot is no longer available.
2. Expect delay in my response during daytime as I'll be in session with clients. Thus it is important for you to book online.
3. STRICTLY by appointment only & no walk-in customer. 
4. My working hour is from 10am - 7pm (Monday - Friday) and 10am - 12pm (Saturday).
5. Payment is after the massage & not during booking. Always notify me once you've booked online. No booking fees required except for Postnatal Package signup.
6. IMPORTANT : For my safety & security purposes, I will not take in clients who do not provide their full name & complete address. 


Cancellation & Refund Policy
1. There'll be no refund for package sign up as I will accomodate your session to be rescheduled. 
2. Your package is valid for 48 months from the date of purchase. Thus you can schedule your massage accordingly. Unutilized session will be forfeited.
3. Prenatal Massage Package is convertible to Postnatal should you deliver earlier than expected.


Covered Service Area
1. I am covering only these area at the moment: 

Service Area without Transport Fee: Kota Damansara, Tropicana PJ, Mutiara Damansara, Damansara Perdana, Bandar Utama, TTDI, Ara Damansara, Damansara Damai, Valencia Sg Buloh, Sierramas Sg Buloh, Bukit Rahman Putra, Subang Bestari, Bandar Sri Damansara, Desa Park City.

Transport Fees Applies: Elmina, Subang Jaya, Kelana Jaya, Seksyen 14 PJ, Seksyen 16 PJ, SS2 PJ , Bukit Damansara, Mont Kiara, Denai Alam, Cahaya SPK, Setia Alam, Bukit Jelutong, Puncak Perdana.

Pls note that I'm based in Kota Damansara. Hence, the transport fee.
If your location is not covered, you can choose to come over to my studio. Free Visitor Parking Available. Waze/Google Map: Kasturi Idaman Condo


Payment Mode
1. Interbank Transfer to Maybank
2. Cash
3. Maybank QR Pay (Most Preferred)


Safety Precautions
1. I'm taking FEMALE Client Only
2. Please inform me if you have the following medical conditions: High Blood Pressure, Low Blood Pressure, Diabetic, Skin Allergies.
3. I will not be responsible for any losses incurred during your massage session. Please keep all your valuables in a safe & secure place.
4. I will not entertain any inappropriate request or behaviour (inclusive abusive, threatening words). Such customer will be blacklisted.
5. I will not take in client who do not provide their full name & complete address. 

For Gated Condos - Pls arrange for a guest parking prior to my arrival. If visitor parking is not free, parking fee is to be paid by client.

For Walk-Up apartment or 3 story Landed Property- I apologize that I could only take client for Ground Floor & 1st Floor only. This is due to my knee problems & the weights of my massage equipments that I will bring over to your residence.

Massage Package (3, 6 or 10 Sessions) Terms:
1. Massage is conducted at the comfort of client's home or you can also choose to come over to my massage studio in Kota Damansara.
2. Non-Refundable deposit of RM150 required for booking Postnatal Package. Full payment of the balance MUST be made within 24 hours after Day 1 Massage. I will not provide my service should you fail to pay on time.
3. All massage packages must be utilized within 48 months from purchase date. Unutilized session will be forfeited.
4. There'll be no refund for package sign up as I will accomodate your session to be rescheduled.
5. IMPORTANT !! DO NOT SIGNUP FOR PACKAGE IF YOU DO NOT AGREE WITH THE TERMS & POLICY.